This Privacy Policy explains how Pertama Crane & Engineering Sdn Bhd (“Pertama Crane”, “we”, “us”) collects, uses and protects personal data when you use this website or contact us. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Who we are
Pertama Crane & Engineering Sdn Bhd, No 52 AG & 52A-1, Jalan Aman Sinaria 4, Bandar Tropicana Aman, 42500 Telok Panglima Garang, Selangor, Malaysia. Email: alec@pertamacrane.com.my. Telephone: +60 3-8683 8527.
2. Personal data we collect
- Contact enquiries. When you use our contact form, email, call or WhatsApp us, we collect the details you provide: name, company, phone number, email address and the content of your message.
- Technical data. Our web host records standard access logs (IP address, browser type, pages visited, date and time) for security and troubleshooting.
- Analytics. If analytics is enabled on this site, we use Google Analytics to understand how visitors use the site. Analytics data is aggregated and does not identify you personally.
3. How we use your data
- To respond to your enquiry and prepare quotations.
- To deliver crane rental and lifting services you have requested, including site coordination.
- To maintain the security and performance of this website.
- To meet legal, tax and accounting obligations.
We do not sell personal data and we do not send marketing messages without your consent.
4. Sharing of data
We share personal data only with providers who help us operate the website or deliver our services (for example web hosting and email providers), and where required by law or regulators. These providers process data on our instructions.
5. Cookies
This website uses only essential cookies and local storage to remember your cookie consent choice and to make the site work. If analytics is enabled, Google Analytics may set cookies that measure site usage. You can block or delete cookies in your browser settings; the site will continue to function.
6. Data retention
Enquiry data is kept for as long as needed to respond to you and, where a contract follows, for the period required by Malaysian law for business records. Access logs are kept for a limited period for security purposes.
7. Security
We use reasonable technical and organisational measures to protect personal data, including HTTPS encryption on this website and restricted access to enquiry records.
8. Your rights
Under the PDPA you may request access to or correction of your personal data, withdraw consent, or limit how we process it. To exercise these rights, email alec@pertamacrane.com.my. We may need to verify your identity before acting on a request.
9. Third-party links
This site links to third-party services such as WhatsApp and Google Maps. Their privacy policies apply when you use them.
10. Changes to this policy
We may update this policy from time to time. The latest version is always published on this page.